FAQs


Syndoc has both free and subscription version.If you want to experience more features, then you can subscribe to the Syndoc Pro version by downloading the app from here and subscribe so that you can access Pro features from anywhere.
Syndoc supports cloud management and also has its own storage space as "My drive" providing 5 GB free space. If you have multiple clouds, then you can add them to Syndoc to manage and transfer your files/folders from one cloud to other clouds as long as there is enough free space on your destination cloud.
Yes,Syndoc do have separate app for Android and IOS, you can download the android app from here and IOS app from here.
To remove a cloud drive from Syndoc, go to dashboard and click on DELETE icon in front of the added drive.
Learn more about how to remove cloud drive.
No,removing the cloud drive from Syndoc only cuts off the connection between Syndoc and the server of the cloud drive. That is to say, the data won't be affected after the cloud drive has been removed.
You can add unlimited multiple cloud drives as a single Syndoc user.
  1. Login into Syndoc with Username and Password.
  2. Click on"Update Settings"on left side panel.
  3. Enter "Old password " and "New Password".
  4. Then click on the "Submit" button.
  5. Learn more about how to change password.
  1. Go to Syndoc login and click on "Forgot Password?".
  2. Enter registered "Email" and "Username".
  3. Click on "Send Code" button.
  4. You will receive a code on registered email.
  5. Enter "Confirmation Code", "New password " and "Confirm Password".
  6. Then click on the "Reset" button.
  7. Tip: If you do not receive an email after a few minutes, please check your spam folder. Learn more about how to change password.
In filemanager, go to bell icon in the upper right corner where error notification with details will be displayed.
Yes,Syndoc displays shared files/folders for respective cloud providers.
  1. Check whether it's showing "Reauthenticate".
  2. If yes, click on "Reauthenticate" button.
  3. Re-enter the details for the selected cloud drive and add again.
  4. Learn more about how to reauthenticate.
Yes,you can share files as well as folders from "Permission" menu option, where you can add the email id of the user to whom you want to share selected file or folder and assign rights.
Yes, you can encrypt your data stored on Syndoc by Encrypt menu option. Your data is secured using industry standard AES-256 encryption. And equally you can decrypt files encrypted with Syndoc using Decrypt menu option. Learn more about how to encrypt/decrypt.
Login into iOS App and on Dashboard you will see iCloud drive already added, Click on OPEN button to view the files inside your iCloud and open the files to copy it in My Files where you can perform different actions . Learn more about how to access iCloud.
Yes.Moving to a Syndoc Pro account is easy!
You just need to go to Google Play Store and install Syndoc Pro(Click Here) app and buy subscription to access more features. As soon as you log in with the existing Syndoc account you will get subscribed to Pro features. All of your content will stay the same – your files will stay where they are.
Syndoc provides additional 10 GB storage (My Drive) for users signed up with the free Syndoc app (silver role users). If you sign up with a Syndoc Pro (gold role users) with a subscription then you will get 100 GB free storage which you can access in Syndoc app too.
Yes, Syndoc supports multiple languages. Here is the list of languages supported by Syndoc:
English, Spanish, Portuguese, French, Germa, Hebrew, Italian, Slovak, Chinese, Russian, Ukranian, Turkish, Persian, Polish, Dutch.
Learn more about how to change language.
File types supported for Media Streaming:
MP4, M4A, FMP4, WebM, Matroska, MP3, Ogg (Containing Vorbis, Opus and FLAC), WAV, MPEG-TS, MPEG-PS, FLV, ADTS (AAC), FLAC, AMR.

File types supported for Casting:
AAC, MP3, MP4, WAV,WebM

Video Codecs:
Chromecast 1st and 2nd Gen.
  1. H.264 High Profile up to level 4.1 (720p/60fps or 1080p/30fps)
  2. VP8 (720p/60fps or 1080p/30fps)
Chromecast 3rd Gen.
  1. H.264 High Profile up to level 4.2 (1080p/60fps)
  2. VP8 (720p/60fps or 1080p/30fps)
Chromecast Ultra
  1. H.264 High Profile up to level 4.2 (1080p/60fps)
  2. VP8 (2160p/30fps)
  3. HEVC / H.265 Main and Main10 Profiles up to level 5.1 (2160p/60fps)
  4. VP9 Profile 0 and Profile 2 up to level 5.1 (2160p/60fps)
    High Dynamic Range (HDR): Dolby® Vision™, HDR10
Google Nest Hub
  1. H.264 High Profile up to level 4.1 (720p/60fps)
  2. VP9 up to level 4.0 (720p/60fps)

Audio Codes:
  1. HE-AAC
  2. LC-AAC
  3. MP3
  4. Vorbis
  5. WAV (LPCM)
  6. FLAC (up to 96kHz/24-bit)
  7. Opus
Note:You can cast your media files from My Drive only.
So first check from which drive you are casting the media files, if its Google Drive, or OneDrive or any other supported drives then its not going to work. Secondly, make sure your mobile phone is on the same Wi-Fi network as your Chromecast device.
  1. For adding Amazon S3 drive to Syndoc, you will need to enter Access Key, Secret Key and Region (Optional).
    aws
  2. To get an Access key and Secret Key, please visit How to get your AWS Access Key and Secret Key.
  3. To get region follow below steps:
    * Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/.
    * Use the Region selector in the navigation bar.
    region
  1. You cannot select multiple files on a mobile device when opened syndoc.com from browser.
  2. Only Google drive supports duplicate file names.
  3. Amazon S3 drive buckets are top-level and there is no root folder above it. So, it is not possible to put files above buckets (i.e. at root level).
  4. Editing a file is allowed for any file with .txt extension, but if the file contains non-text characters (i.e. non-ASCII chars) or is a binary file, then after saving in edit window, the behavior is unpredictable. Note that after editing and encrypted file, decrypt will throw an error as file contents would have changed.