Syndoc has both free and subscription version. You can download the free version of android app from here and IOS app from here. If you want to experience more features, then you can subscribe to the Syndoc Pro version by downloading the android app from here and IOS app from here. Once you subscribe through apps then website access is 100% free.

Note- User subscribed via Syndoc Business app can login to Syndoc Business along with Syndoc Pro and Syndoc(Free) apps, user subscribed via Syndoc Pro app can login to Syndoc Pro and Syndoc app, but basic user cannot login to premium apps(Syndoc Business/Syndoc Pro) but only on website.

Syndoc supports cloud management and also has its own storage space as "My drive" providing 10 GB free space. If you have multiple clouds, then you can add them to Syndoc to manage and transfer your files/folders from one cloud to other clouds as long as there is enough free space on your destination cloud.

Yes,Syndoc do have separate app for Android and IOS, you can download the android app from here and IOS app from here.

To remove a cloud drive from Syndoc, go to dashboard and click on DELETE icon in front of the added drive.
Learn more about how to remove cloud drive.

No,removing the cloud drive from Syndoc only cuts off the connection between Syndoc and the server of the cloud drive. That is to say, the data won't be affected after the cloud drive has been removed.

You can add unlimited multiple cloud drives as a single Syndoc user.

1. Login into Syndoc with Username and Password.
2. Click on"Update Settings"on left side panel.
3. Enter "Old password " and "New Password".
4. Then click on the "Submit" button.
Learn more about how to change password.

1. Go to Syndoc login and click on "Forgot Password?".
2. Enter registered "Email" and "Username".
3. Click on "Send Code" button.
4. You will receive a code on registered email.
5. Enter "Confirmation Code", "New password " and "Confirm Password".
6. Then click on the "Reset" button.
Tip: If you do not receive an email after a few minutes, please check your spam folder. Learn more about how to change password.

In filemanager, go to bell icon in the upper right corner where error notification with details will be displayed.

Yes,Syndoc displays shared files/folders for respective cloud providers.

1. Check whether it's showing "Reauthenticate".
2. If yes, click on "Reauthenticate" button.
3. Re-enter the details for the selected cloud drive and add again.
Learn more about how to reauthenticate.

Yes,you can share files as well as folders from "Permission" menu option, where you can add the email id of the user to whom you want to share selected file or folder and assign rights.

Yes, you can encrypt your data stored on Syndoc by Encrypt menu option. Your data is secured using industry standard AES-256 encryption. And equally you can decrypt files encrypted with Syndoc using Decrypt menu option. Learn more about how to encrypt/decrypt.

Login into iOS App and on Dashboard you will see iCloud drive already added, Click on OPEN button to view the files inside your iCloud and open the files to copy it in My Files where you can perform different actions . Learn more about how to access iCloud.

Yes.Moving to a Syndoc Pro account is easy!
You just need to go to Google Play Store and install Syndoc Pro(Click Here) app and buy subscription to access more features. As soon as you log in with the existing Syndoc account you will get subscribed to Pro features. All of your content will stay the same – your files will stay where they are.

Syndoc provides additional 10 GB storage (My Drive) for users signed up with the free Syndoc app (silver role users). If you sign up with a Syndoc Pro (gold role users) with a subscription then you will get 100 GB free storage which you can access in Syndoc app too.

Yes, Syndoc supports multiple languages. Here is the list of languages supported by Syndoc:
English, Spanish, Portuguese, French, Germa, Hebrew, Italian, Slovak, Chinese, Russian, Ukranian, Turkish, Persian, Polish, Dutch.
Learn more about how to change language.

File types supported for Media Streaming:
MP4, M4A, FMP4, WebM, Matroska, MP3, Ogg (Containing Vorbis, Opus and FLAC), WAV, MPEG-TS, MPEG-PS, FLV, ADTS (AAC), FLAC, AMR.

File types supported for Casting:
AAC, MP3, MP4, WAV,WebM

Video Codecs:
Chromecast 1st and 2nd Gen.

1. H.264 High Profile up to level 4.1 (720p/60fps or 1080p/30fps)
2. VP8 (720p/60fps or 1080p/30fps)

Chromecast 3rd Gen.

1. H.264 High Profile up to level 4.2 (1080p/60fps)
2. VP8 (720p/60fps or 1080p/30fps)

Chromecast Ultra

1. H.264 High Profile up to level 4.2 (1080p/60fps)
2. VP8 (2160p/30fps)
3. HEVC / H.265 Main and Main10 Profiles up to level 5.1 (2160p/60fps)
4. VP9 Profile 0 and Profile 2 up to level 5.1 (2160p/60fps)
   High Dynamic Range (HDR): Dolby® Vision™, HDR10

Google Nest Hub

1. H.264 High Profile up to level 4.1 (720p/60fps)
2. VP9 up to level 4.0 (720p/60fps)

Audio Codes:

1. HE-AAC
2. LC-AAC
3. MP3
4. Vorbis
5. WAV (LPCM)
6. FLAC (up to 96kHz/24-bit)
7. Opus

Note:You can cast your media files from My Drive only.
So first check from which drive you are casting the media files, if its Google Drive, or OneDrive or any other supported drives then its not going to work. Secondly, make sure your mobile phone is on the same Wi-Fi network as your Chromecast device.

1. For adding Amazon S3 drive to Syndoc, you will need to enter Access Key, Secret Key and Region (Optional).
   
2. To get an Access key and Secret Key, please visit How to get your AWS Access Key and Secret Key.
   
3. To get region follow below steps:
   * Open the Amazon EC2 console at https://console.aws.amazon.com/ec2/.
   * Use the Region selector in the navigation bar.
   

1. For adding cloud drives in IOS app , you will need to login to syndoc.com website and then add drives.
   
   
2. You can also access the syndoc.com from dashboard after logged in IOS app.
   

You cannot preview images from website syndoc.com . So you will need to subscribe to Syndoc PRO or Syndoc Business to enjoy the image preview feature. Once subscribed you can go to Help & Tutorials where you will get steps to preview images.

1. You cannot select multiple files on a mobile device when opened syndoc.com from browser.
2. Only Google drive supports duplicate file names.
3. Amazon S3 drive buckets are top-level and there is no root folder above it. So, it is not possible to put files above buckets (i.e. at root level).
4. Editing a file is allowed for any file with .txt extension, but if the file contains non-text characters (i.e. non-ASCII chars) or is a binary file, then after saving in edit window, the behavior is unpredictable. Note that after editing and encrypted file, decrypt will throw an error as file contents would have changed.
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1. First of all currently you cannot preview images on website syndoc.com . This feature will be added in future release for premiun users only.
2. You can preview images in subscription based apps i.e, Syndoc Pro and Syndoc Business android apps.
3. Android platform does not support TIFF format, it is not supported at present. It can be converted into another image format such as jpg and then the jpg file can be viewed in the Preview option.

When users choose Ultra HD format, it will take a very long time for convert/shrink/export and may lead to timeout error on iOS/Android/Web apps. So its recommended to use SD format for video conversion.

To access shared files from GDrive make a note of following points:

1. Go to Update Preference and change the Shared drives field to True.
2. Shared files and Folders are displayed at root level only.
3. Renaming a shared file takes upto 60 seconds to update the name.
4. Upload doesnt work in Shared Folders.

Make sure you have Google Play Services installed on your android OS. By default Google play Services are always installed on android device if not then you need to install it first before subscribing to Syndoc Pro app.

Every Saturday we have down period from 4:30 am to 6.30 am UTC when you may not able to access Syndoc. If you still face same issue just exit the app and re-login again.